Terms & Conditions

Terms & Conditions

Please read these terms and conditions carefull
y. They contain important information about
your rights and obligations. You
can print out these terms and conditions by clicking the print
icon on your browser.
1 Introduction
1.1 Please read these terms and conditions car
efully before using the website operated
by PTSD Resolution. In particular we draw your
 attention to clauses 10 (Applicability of
online materials) and 14 (Liability). By
accessing or using PTSD Resolution.org.uk (‘our
website’) you agree to be legally bound by these terms and conditions. We may alter these
terms and conditions from time to time and post the new version on our website, following
which all use of our website will be governed by
 that version. You must check the terms and
conditions on the website regularly.
1.2 If you do not wish to be bound by these term
s and conditions then you may not use our
website.
2 Nature of our website
Our website is a place for you to select a
nd order goods (the ‘Products’). Our website
describes the Products in more detail.
3 Your Account
3.1 If you use this site, you are responsible
for maintaining the c
onfidentiality of your
account and password and for restricting access
to your computer, and you agree to accept
responsibility for all activities that
 occur under your account or password.
3.2 We do sell products for children, but we sell
 them to adults, who can purchase with a
credit card. If you are under 18 you may use PTSD
Resolution only with the involvement of a
parent or guardian. PTSD Resolution and its affiliates reserve the right to refuse service,
terminate accounts, remove or edit content,
or cancel orders in
their sole discretion.
4 Buying Products on our website
4.1 To order a Product you will need to follow the ordering procedures set out on our order
page. Details of our prices for the Products a
nd the procedures for pa
yment and delivery are
displayed at the relevant
 parts of our website.
4.2 Any times or dates stated on our website
 for delivery are estimates only. PTSD
Resolution will make all reasonable effort to
deliver goods within the time specified, but does
not accept liability for any failure to deliver within that time.
4.3 You must pay by credit or debit card at the
time of order. The price of any Product is the
price in force at the date a
nd time of your order and is stat
ed in UK pounds sterling. The price
may include Value Added Tax at the applicable
 UK rate when the Product is sold to a
customer in a European Union country. We ma
y change the price of any Product before you
place an order. We try to ensure that the prices displayed on our website are accurate but the
price on your order will need to be validated by
us as part of the acceptance procedure (see
clause 4.4 below). We will inform you if a Product's
correct price is higher than that stated in
your order and you may cancel the order and decide
whether or not to orde
r the Product at the
correct price. In the event of a pricing e
rror we will endeavour to honour the price but do
reserve the right to cancel any
order which would be uneconomic
or where the price has been
abused. All prices are exclusive of
delivery costs and applicable taxes.
4.4 PTSD Resolution is entitled to refuse any or
der placed by you. If your order is accepted
we will confirm acceptance to you by online el
ectronic means (‘Confirma
tion’) to the email
address you have given us. The order will then
 be fulfilled by the date set out in the
Confirmation or, if the Confirmation does not cont
ain such a date, within
 thirty (30) days.
4.5 If the Product you ordered is unavailable,
we may offer to you a substitute of an
equivalent quality and pri
ce (`Substitute Product').
4.6 You undertake that all details
you provide to us or to any
third party to whom we sub-
contract the handling of
 collecting payment, for the purpos
e of purchasing goods or services
which may be offered by us on our website, will be
 correct, and that the
credit or debit card,
or any electronic cash which you use is your own a
nd that there are sufficient funds or credit
facilities to cover the co
st of any goods or services. We re
serve the right to obtain validation
(whether direct or via a third
party) of your credit or debit
card details before providing you
with any goods or services.
4.7 All items purchased from us are made pursuan
t to a shipment contract. This means that
title and the risk of loss of
 any purchased Product passes to you upon our delivery to the
shipping carrier.
5 Returns
5.1a You may return any Products
 you have purchased within 30 days of delivery for any
reason (including if you simply change your mind)
. To do so you must notify us in writing or
other durable medium (including email) within t
hose 30 days (please see the contact details at
clause 5.6 below). Provided that we receive
the relevant Products back from you in good
condition, you will then be entitled to a refund
from PTSD Resolution (excluding the original
posting and packing charges), which will be paid
as soon as possible, but in any event within
thirty (30) days of receipt of the returned Product.
5.1b Following implementation the Distance Sel
ling Regulation guide, all returned items
within the 14 day cooling off period will be e
ligible for a full refund including postage and
packaging charges.
5.2 You must arrange for and pa
y the costs of returning the
Products to PTSD Resolution –
on request, we will collect the Products from you,
but the cost of this will be charged to you
and we may deduct this from the refund.
5.3 While in your possession, you must keep any
Products you intend to return to us in good
condition.
5.5 Returns after 30 days are subjec
t to standard contract law.
5.6 If for any reason you want to return a Produc
t to us, please complete the returns form
included with your order and then send the Product
 back to us at the
address set out below.
Since you are responsible for retu
rning the goods to us at the a
ddress below at your own risk
and cost, we strongly recomm
end you use an insured and
verified delivery method.
Please return items to:
PTSD
Resolution
Meadow
Cottage
Poundfield
Road
Chalvington
Sussex
BN27
3TH
Customer Services telephone number: +44 (0)
300
302
0551
Customer Services email addr
ess: info@ PTSDResolution.co.uk
5.7 All our products images can vary
in appearance depending your device.
5.8 If:
5.8.1 the Product delivered is not what you ordere
d (including any Substitute Products), or
does not correspond with its description;
5.8.2 the Product delivered is not
of a satisfactory quality; or
5.8.3 the Product is not fit for any other
purpose for which you have bought it and you
notified  PTSD Resolution of this purpose be
fore purchase, and PTSD Resolution has not
informed you that the Product is
not fit for that purpose; provid
ed that the Product is returned
in good condition PTSD Resolution will, at it
s option, deliver to you a replacement Product
or refund to you the price paid and your r
easonable costs of returning the Products.
5.9 If you have any complaints, you should
direct them to us via email at
info@uavision.co.uk or by post.
6 Licence and Website Access
We grant you a limited license to access and ma
ke personal use of this site and not to
download (other than page caching) or modify it,
 or any portion of it, except with the express
written consent of  PTSD Resolution. This licen
se does not include nor permit any resale or
commercial use of this site or its contents
; any collection and use
of any product listings,
descriptions, or prices; any deri
vative use of this site or it
s contents; any downloading or
copying of account information for the benefit of another merchant; or any use of data
mining, robots, or similar data gathering and extr
action tools. This site
or any portion of this
site may not be reproduced, duplicated, copied,
sold, resold, visited, or
 otherwise exploited
for any commercial purpose without expre
ss written consent of
 PTSD Resolution.
You may not frame or utilise framing techniqu
es to enclose any trademark, logo, or other
proprietary information (including images, text
, page layout, or form) of PTSD Resolution
and our affiliates without expr
ess written consent. You may no
t use any Meta tags or any
other "hidden text" utilizing PTSD Resolution
 name or trademarks without the express
written consent of  PTSD Resolution
Any unauthorized use terminates the permissi
on or license granted by PTSD Resolution. You
are granted a limited, revocable, and nonexclusive
 right to create a hyperlink to the home
page of PTSD Resolution so long as the link doe
s not portray PTSD Resolution its affiliates,
or their products or services in a false, misl
eading, derogatory, or othe
rwise offensive matter.
You may not use any PTSD Resolution or other pr
oprietary graphic or trademark as part of
the link without express written permission
7 Modifications to website
7.1 We reserve the right to make changes or co
rrections, alter, suspe
nd or discontinue any
aspect of our website or the c
ontent or services available th
rough it, including your access to
it. Unless explicitly stated to the contrary, a
ny new features including new content and/or the
sale of new Products shall be subj
ect to these terms and conditions.
7.2 Please note that although we try to ensure th
at the content of our website is accurate, it
may contain typographical errors or other inaccuracies.
8 Information you provide to us
8.1 The following applies to any information
you provide to us, for example during any
registration or ordering process.
8.2 You authorise us to use,
store or otherwise process a
ny personal information which
relates to and identifies you, incl
uding but not limited to your name
 and address, to the extent
reasonably necessary to provide the services
which are available th
rough our website by us,
our partners, successors (including the purchaser
 of the whole or part of our business),
associates, sub-contractors or other third pa
rties (together our 'Partner Companies').
8.3 If you obtain or choose to buy Products
through our website then we may collect
information about your buying behavior and if
 you send us personal correspondence such as
emails or letters or post reviews or other messa
ges on the bulletin boards or in the other areas
of our website (where applicable) then we may collect this information into a file specific to
you (together, the various purposes set out in this
 paragraph and in our privacy policy shall be
known as ‘the Purposes’). All such information
collected by us shall be referred to in these
terms and conditions as ‘Personal Information’.
8.4 You must ensure that the Personal Informa
tion you provide is accurate and complete and
that all ordering or registration details (where
 applicable) contain your
 correct name, address
and other requested details. For more informa
tion about how we deal with your Personal
Information, please read our privacy policy.
8.5 By accepting these terms and conditions, you ag
ree to the processing and disclosure of
the Personal Information for the Purposes. If you
would like to review or
 modify any part of
your Personal Information then you should
email us at info@ PTSDResolution.co.uk.
8.6 In addition, the following also
 applies to all messages, em
ails, bulletin board postings,
ideas, suggestions, concepts or other material submitted by you to us (`Content'):
8.6.1 you must own or have the right to submit C
ontent for publication on our website and all
Content submitted by you must be legal, honest,
decent and truthful and comply with all
applicable laws, regulations, sta
ndards and/or codes of practice;
8.6.2 you must ensure that all Content submitted to
 us does not infringe the copyright, design,
privacy, publicity, data protection,
trade mark or any other rights of any third party, nor be
obscene, abusive, threatening, libellous or
defamatory of any person or be otherwise
unlawful;
8.6.3 you must ensure that the Content does not a
dvertise or otherwise solicit for funds nor is
a solicitation for goods
 or services; and
8.6.4 we have the right to monitor Content and
may edit, reject or remove Content if we
believe it does not comply with the above and,
in particular, we rese
rve the right to block
incoming emails and other Content if we believe
that their content is or
 may be inappropriate
or otherwise does not comply with the above.
8.7 You grant us a non-exclusive, irrevocable, r
oyalty free, worldwide licence to publish all
Content that you submit to us except any portion
of the Content that is Personal Information.
You have sole responsibility for the Content
which you submit to us and you shall indemnify
and shall keep us fully and effectively indemn
ified on demand from and against all actions,
claims, losses, liability, proceedings, damages,
 costs, expenses, loss of business, loss of
profits, business interruption and other pecuniary
or consequential loss (including legal costs
and expenses) suffered or incurred by us and
arising directly or i
ndirectly out of the
publication of Content
submitted by you to us.
8.8 You warrant and undertake that you will not use our website for any purpose that is
illegal or prohibited by these terms and condition
s, including without limitation the posting or
transmitting of any libelous, defamatory, infla
mmatory or obscene material. If you breach
these terms and conditions then your permission
to use this website te
rminates immediately
without the necessity of any notice being given
to you. We retain the right to deny access to
any person who fails to comply w
ith these terms and conditions.
9 Security
9.1 You are solely responsible in all respec
ts for all use of and for protecting the
confidentiality of any username, email verifica
tion and password that may be given to you or
selected by you for use on our website. You may not
share these with or tr
ansfer them to any
third parties. You must notify
PTSD Resolution immediately of
any unauthorised use of them
or any other breach of securi
ty regarding our website that comes to your attention.
10 Applicability of online materials
10.1 Unless otherwise specified
all content and materials pu
blished on our website are
presented solely for your private, personal and non-commercial use.
10.2 Our website is controlled and operated by us
 from our offices in England. Where content
published on the website is supplied by third par
ties, you understand that we do not control or
endorse such content in any way. All content wh
ich is offered by third parties that are not
affiliated with or otherwise connected with us
, is published in good faith but we do not (to the
extent permitted by applicable law) accept res
ponsibility for the accur
acy or otherwise of
such content (whether published on or offline)
and the use of such content, except for content
which relates directly to Products
 you purchase. You assume tota
l responsibility and risk for
your use of our website and use of al
l information contained within it.
10.3 We have used our best endeavors to ensu
re that our website complies with UK laws.
However, we make no representations that the
materials on our website are appropriate or
available for use in locations outside the
UK. Those who visit our website from other
locations do so on their own initi
ative and are responsible for co
mpliance with all applicable
laws. If use of our website and/
or viewing of it, or use of any material or content on our
website, or services or products offered through
our website are contrary
 to or infringe any
applicable law in your jurisdic
tion(s), you are not aut
horised to view or use our website and
you must exit immediately.
10.4 PTSD Resolution makes no representations a
nd gives no warranties, express or implied
that making the Products availabl
e in any particular jurisdicti
on outside the UK is permitted
under any applicable non-UK laws or regulations
. Accordingly, if maki
ng the Products or any
part available in your jurisdicti
on or to you (by reason of nationa
lity, residence or otherwise)
is prohibited, those Products
 are not offered for sale to
 you. You accept that if you are
resident outside the UK you must
satisfy yourself that you are lawfully able to purchase the
Products. PTSD Resolution accepts no liability, to
the extent permitted by applicable law, for
any costs, losses or damages resulting from or
related to the purchase or attempted purchase
of the Products by persons in jurisdictions outs
ide the UK or who are nominees of or trustees
for citizens, residents or na
tionals of othe
r countries.
11 Copyright and monitoring
11.1 The contents of our website are protected
by international copyright laws and other
intellectual property rights. The
owner of these rights is PTSD
Resolution, its affiliates or
other third party licensors. A
ll product and company names and logos mentioned in our
website are the trade marks, service marks or
 trading names of their respective owners,
including us. You may download material from ou
r website for the sole purpose of placing an
order with PTSD Resolution or using our we
bsite as a shopping resource. However, you may
not modify, copy, reproduce, re
publish, upload, post, transmit or
distribute, by any means or
in any manner, any material or information
on or downloaded from our website including but
not limited to text, graphics, video, messages, co
de and/or software without our prior written
consent, except where expressly invited to do so,
for example in order to complete any test or
questionnaire.
12 Linked sites
PTSD Resolution make no representations what
soever about any other websites which you
may access through our website or which may link to our website. When you access any
other website you understand that it is independe
nt from PTSD Resolution and that we have
no control over the content or
availability of that website.
In addition, a link to any other
website does not mean that PTSD Resolution en
dorses or accepts any responsibility for the
content, or the use of, such a website and PTSD
 Resolution shall not be liable for any loss or
damage caused or alleged to be caused by or
in connection with use of or reliance on any
content, goods or services available on or
 through any other website or resource. Any
concerns regarding any external
 link should be directed to it
s website administrator or web
master.
13 Availability of our website
We will try to make our website available but
cannot guarantee that our website will operate
continuously or without interruptions or be
 error free and can accep
t no liability for its
unavailability. You must not atte
mpt to interfere with the prop
er working of our website and,
in particular, you must not attempt to circum
vent security, tamper with, hack into, or
otherwise disrupt any computer system, server
, website, router or any other Internet
connected device.
14 Liability
14.1 We promise that for any Product you purchase from our website:
14.1.1 we have the right to sell the Product to you;
14.1.2 the Product will correspond substantially with
 the description we
have given to you;
and
14.1.3 the Product will be of satisfactory quality.
14.2 We also promise that any service we provi
de to you will be provided with reasonable
skill and care.
14.3 Save as set out in this cl
ause 14, we exclude all other express or implied terms,
conditions, warranties, represen
tations or endorsements whatso
ever with regard to any
products (including without limita
tion the Products), our website or any information or
service provided th
rough our website.
14.4 We will do our best to ensure that al
l materials and information published on our
website are accurate, but please note that a
ll content, materials and information on our
website are provided on an 'as is' basis and you
assume total responsibility and risk for your
use of our website and use of all information cont
ained within it. Please
note that weights of
metals and stones are a guide only unless stated
otherwise, and any images may not represent
the actual size of a Product or item.
14.5 We accept no liability for any indirect or cons
equential loss or damage, or for any direct
or indirect loss of data, profit, revenue or
business in each case, how
ever caused, even if
foreseeable. In circumstances where you suffer loss
or damage arising out of or in connection
with the viewing, use or performance of our webs
ite or its contents other than as a direct
result of purchasing Products (which shall be
 subject to the exclus
ions and limitation of
liability set out in these terms and conditions),
 we accept no liability for this loss or damage
(except where we have been negligent) whethe
r due to inaccuracy, e
rror, omission or any
other cause and whether on the pa
rt of PTSD Resolution or our
servants, agents or any other
person or entity.
14.6 If we are liable to you for any reason, our
liability will be limited to twice the amount
paid by you for the Product concerned. This limit
does not apply to any liability we may have
for death or personal injury resulting from
 our negligence or for our fraudulent
misrepresentation.
14.7 You are responsible for ensuring that your co
mputer system meets all relevant technical
specifications necessary to use our website a
nd is compatible with our website. You also
understand that we cannot and do not guarantee or
 warrant that any material available for
downloading from our website will be free from
infection, viruses and/or other code that has
contaminating or destructive properties. Y
ou are responsible for implementing sufficient
procedures and virus checks (including anti-vir
us and other security
checks) to satisfy your
particular requirements for the a
ccuracy of data input and output.
14.8 The limitations and exclusions
 in this clause do not aff
ect your non-excludable statutory
rights and only apply to the exte
nt permitted by applicable law.
15 General
15.1 We may, but you may not, assign
any rights and/or transfer,
subcontract or delegate any
obligations under these terms and conditions, and/or
 charge or deal in any other manner with
these terms and conditions or any of our re
spective rights or ob
ligations. Any purported
assignment, transfer, sub-contract
ing, delegation, charging or dea
ling in contravention of this
clause 15.1 shall be ineffective. These term
s and conditions are personal to you and are
entered into by you for your own benefit and
not for the benefit of any third party.
15.2 We may alter these terms and conditions from time to time and post the new version on
our website, following which all use of our webs
ite will be governed
 by that version. You
must check the terms and conditi
ons on the website regularly.
15.3 These terms and conditions together with the privacy policy, any order form and
payment method instructions, if any, are th
e whole agreement between you and PTSD
Resolution. You acknowledge that
you have not entered into th
is agreement in reliance upon
any statement, warranty or representation made
 by PTSD Resolution or any other person and
you irrevocably and unconditionally waive any ri
ghts to claim damages and/or to rescind
these terms and conditions by reason of any
misrepresentation (other than a fraudulent
misrepresentation) that is not contained in
 the terms and conditions, privacy policy, order
form and payment method instructions.
15.4 If any provision or term of these terms a
nd conditions shall become or be declared
illegal, invalid or unenforceable, for any reason
whatsoever, such term or provision shall be
divisible from the other terms
and conditions and shall be deemed to be deleted from them.
15.5 These terms and conditions and your use of
 our website are governed by English law
and you submit to the non-exclusive ju
risdiction of the
English court.
15.6 Except in respect of a payment obligation, neither you nor PTSD Resolution will be held
liable for any failure to perform any obliga
tion to the other due to causes beyond your or
PTSD Resolution’s respective reasonable control.
15.7 Failure or delay by either pa
rty enforcing an obligation or
 exercising a right under these
terms and conditions does not constitute
a waiver of that obligation or right.
15.8 These terms and conditions do not confer a
ny rights on any person or party (other than
you and/or us) pursuant to the Contract
s (Rights of Third Parties) Act 1999.
16 Notices
16.1 All notices shall be given:
16.1.1 to us via email at shop@pt
sdresolution.org or by post at:
PTSD
Resolution
11
Fairclose
Whitchurch,
Hampshire
RG28
7AN
United
Kingdom
 16.1.2 to you at either the email or
postal address you provide during any
registration and/or
ordering process.
16.2 Notice will be deemed received when an ema
il is received in full (or else on the next
business day if it is received on a weekend or a p
ublic holiday in the plac
e of receipt) or three
(3) days after the date of posting.
16.3 You agree that all agreements, notices, disc
losures and other communications that we
provide to you electronically sa
tisfy any legal requirement that
 such communications be in
writing.
17 Replacement
These terms and conditions repla
ce all other terms and conditions
previously applicable to the
use of our website and/or
 sale of the Products